Welcome to Foss Jewelers, Inc. Our goal is to exceed your expectations. Since an informed buyer is a satisfied buyer, we want to make you intimately aware of our policies. After anticipating as many of your questions as possible, based on our 61 years in business, we've gathered all the information you could possibly need in this detailed policy page. Purchasing one of our items means you're aware of and agree to our terms. MONEY ORDERS: We gladly accept money orders by snail mail United States Postal Service money orders are preferred. They are the easiest to verify and process. This will help speed up your order processing. CHECKS: We do accept personnal checks but, we will hold the check until it clears the bank, 7-10 days. LATE PAYMENT OR NON-PAYMENT: Prompt payment is appreciated and benefits both of us. The faster we receive your payment, the sooner we can ship your item so you can start showing it off. Plus, it ensures your item stays reserved and is available to ship promptly once payment is received. Prompt payment also means we can continue to offer you the same outstanding selection and unbeatable prices you've come to expect. Domestic includes the continental United States, Hawaii, Alaska and Puerto Rico, APO's, FPO's and most U.S. Possessions. We'd much rather address any questions or concerns BEFORE you buy an item. Foss Jewelers, Inc wants you to be madly in love with your purchase so you keep coming back. And tell your family. And all your friends. Maybe even complete strangers. If you have questions about your purchase, please call 1-717-248-7760. We realize that, despite our elaborate efforts to help you make the best possible selection, there may be times when you will not be 100% satisfied with your purchase for whatever reason. If that should happen, simply send an e-mail to sales@fossjewelersinc.com within 30 days of receiving the item and tell us you'd like to return it. We'll promptly issue you a Return Authorization (RA) number. We'll also issue you a FULL refund. Shipping fees are not reimbursable. Items sized are not returnable. An RA number is required for all returns. In the unfortunate event you receive an item with a defect, or the wrong item, we'll be happy to repair it, replace it or refund your money. Simply notify us by e-mail immediately and follow the same return process as outlined in the above paragraph except, all shipping charges would be our responsibility since it was our mistake. As with all returns, an RA number will be required. Foss Jewelers, Inc |
